Policies

SESSIONS & PACKAGES

- All single sessions & packages must be purchased through THE CLUB. Pilates Studios booking platform

- All clients are required to have a session or package in their account prior to class in order to book a session at the studio

- All clients must wear grip socks/socks in the studio at all times

- We do not take walk-ins. All clients must be signed up for class and on the class roster in order to join the session

- Single classes and packages are non-refundable. Subject to their expiry times stated upon booking. No exceptions.

- In case the Studio cancels or reschedules a class (e.g., low attendance, instructor unavailability, emergencies), clients will be notified as soon as possible and offered either a full credit or an alternative class as per availability.

- Payment methods accepted: online via booking system/app, in-studio card payments, cash, or bank transfer (where applicable).

LATE CANCEL / NO SHOW

- We have a strict 24 hour cancellation policy

- Any cancellations or changes made to your reservation after the 24 hour mark will result in a loss of session.

- Switching classes: If you are outside the 24-hour cancellation window, you can always switch to another class that’s not already sold out. - If you need to move your booking — but there is less than 24 hours until your scheduled class — that’s considered a cancellation and the above policy would apply.

- In case the Studio cancels or reschedules a class (e.g., low attendance, instructor unavailability, emergencies), clients will be notified as soon as possible and offered either a full credit or an alternative class as per availability.

- Clients have 30 days to make up their rescheduled classes

HEALTH, SAFETY & WAIVER

- By booking or attending any class or session, you confirm you are in a physical condition suitable for Pilates/fitness activity. If you have any medical conditions, injuries, or are pregnant, inform us prior to your first class.

- Participation is at your own risk. The Studio and its staff (instructors, owners) are not liable for any injury, loss, or damage resulting from participation — except where required by law.

- Clients must bring their own water bottle, towel, and grip socks (or footwear as specified).

STUDIO ETIQUETTE AND USE OF FACILITIES

- Arrive 5–10 minutes before class start time for check-in/settling. Late entry is not permitted after class begins — entry may be denied if late.

- Wear appropriate activewear. For Reformer / equipment classes: grip socks (or socks if you do not have grip socks) are mandatory.

- Silence mobile phones. No phone calls, recordings, or disruptive behavior during class. If you need to answer an emergency call, please step out quietly.

- No food or drinks (other than water) allowed in the studio/practice areas.

- ⁠To respect the privacy of all clients and protect the intellectual property of our instructors, filming or recording a class without prior permission is not permitted. Please speak to your instructor should you wish to do so.

CODE OF CONDUCT & RESPECTFUL ENVIRONMENT

- Treat instructors, staff, and fellow clients with respect and courtesy. Disruptive or unsafe behavior will not be tolerated and may result in removal from class or cancellation of membership without refund.

- Children or pets are not permitted in the studio during classes unless explicitly allowed.

- The Studio may occasionally take photos/videos for marketing, by attending classes you consent to this. This is optional, so should you not be comfrotable, please let us know.

CLASS SCHEDULING, CHANGES & MINIMUMS

- The Studio reserves the right to change class schedules, formats, or instructors at any time. Clients will be notified of changes or cancellations as soon as possible.

- Some group classes may require a minimum number of participants to proceed. If minimum is not met, class may be cancelled or converted to a smaller format (private/semi-private), or clients offered credits.

PRIVACY & DATA PROTECTION

- We collect only the information necessary for booking, membership management, and communication (e.g. name, contact info, health notes, billing/payment info).

- Payment information is processed securely via approved payment providers; full card details are not stored by us.

- Your data is used only for purposes necessary to provide services: class bookings, confirmations, studio updates, billing, etc. We do not sell or rent your information.

LIABILITY & DISCLAIMER

- The Studio does not guarantee specific outcomes (e.g. posture correction, rehabilitation, weight loss, flexibility gains). Results vary and depend on individual effort and consistency.

- To the fullest extent permitted by law, the Studio and its staff are not liable for any direct or indirect injury, loss, or damage arising from the use of our services, website/app, or facilities.

- By attending classes, you acknowledge the inherent risks of Pilates/fitness activity and agree to release the Studio from liability (except where prohibited by law).

AMENDMENTS & UPDATES TO POLICIES

- We reserve the right to update or modify these Policies & Terms at any time. All changes will be published on this page with an updated “Last Updated” date.

- Continued use of our services after changes implies acceptance.

Assumption of Risk, Waiver of Liability, and Indemnity Agreement

In consideration of being permitted by THE CLUB. Pilates Studios, Inc. (the “Company”) to participate in exercise activities at its facilities, including without limitation Pilates instruction (including organized classes or individual sessions), observation, weightlifting, stretching, aerobic exercises, and/or any other exercise-related activity provided, with or without staff or instructors present (the “Activity”), I agree on behalf of myself or my child, as applicable, to release and discharge the Company from any and all claims arising out of or relating to my or my child’s participation in the Activity.

Assumption of Risk: I acknowledge, agree, and represent on behalf of myself or my child, as applicable, that I am, or my child is, in good health and proper physical condition to participate in the Activity. I am aware and understand that the Activity is a potentially dangerous activity and involves the risk to myself or my child of personal or psychological injury, pain, suffering, temporary or permanent disability, death, property damage, and/or monetary loss. I acknowledge that any injuries I or my child sustain may result from or be compounded by the actions, omissions, or negligence of the Company, including negligent emergency response or rescue operations. Notwithstanding the risk, I acknowledge that I am knowingly and voluntarily participating, and permitting my child to participate, in the Activity with an express understanding of the danger involved and agree to accept and assume any and all risks to myself or my child of injury, disability, death, property damage, and/or monetary loss arising from the Activity, whether caused by the negligence of the Company or otherwise. I, on behalf of myself or my child, also acknowledge that other participants and/or third parties may act carelessly or recklessly, or generally fail to exercise due care, and that the Company bears no liability as a result of such careless or reckless behavior of other participants or third parties.

Waiver of Liability: On behalf of myself and my child, as applicable, I expressly waive and release any and all claims now or later known against the Company and its agents, owners, directors, officers, shareholders, investors, attorneys, legal representatives, successors and assigns, contractors, divisions, subsidiaries, affiliates, volunteers, participants, employees and all other persons or entities acting in or on its’ behalf (the “Releasees”), arising out of or attributable to the Activity, whether arising out of the ordinary negligence of the Releasees or otherwise. I agree not to bring such a claim against the Releasees on my own or my child’s behalf and forever release and discharge the Releasees from liability under such claims. This waiver does not extend to claims for gross negligence, willful misconduct, or any other liabilities that the law of the state where the facility is located does not permit to be released by agreement. This waiver and release are binding on and shall inure to the benefit of the Company and me or my child, as applicable, and our respective heirs, successors, and assigns.

Indemnification: On behalf of myself or my child, as applicable, I agree to indemnify and hold harmless the Company from any and all losses, damages, liabilities, deficiencies, claims, demands, actions, causes of action, judgments, settlements, awards, penalties, fines, costs, or expenses of whatever kind, including attorney’s fees, arising out of or resulting from any claim of a third party related to my or my child’s participation in the Activity due to my or my child’s negligent or more culpable act or omission (including any reckless or willful misconduct) or the ordinary negligence of the Company.

Medical Treatment: I authorize the Company, its staff, employees, agents, and instructors to obtain or provide medical care for me or my child, or to transport me or my child to a medical facility. I authorize medical personnel to render such treatment as they may deem necessary for my or my child’s health. I agree that the Company, its staff, employees, agents, and instructors have no responsibility for medical care provided to me or my child, and I agree to pay all costs associated with such medical care and transportation. I hereby release, forever discharge, and hold harmless the Releasees from any claim based on such treatment or other medical services.

Facility Rules: I or my child, as applicable, will comply with all of Company’s rules, both written and as orally stated to me by a Company staff, employee, agent, or instructor during my participation in the Activity, including without limitation refraining from use of any intoxicating or mind-altering substances prior to or while engaging in the Activity.

Marketing Waiver: I give THE CLUB. Pilates Studios permission to use in its marketing materials any picture in which my likeness appears, without any compensation whatsoever, unless I notify THE CLUB. Pilates Studios in writing otherwise, and I hereby waive any rights or claims regarding the use of said pictures and/or videos.